Formidling av informasjon

Information flow
Up the chain of command

Crisis management team, police
Internally within the DRC
Evacuees and next of kin
Media

Communication in a disaster involves effectively conveying important and precise information – under great time pressure. To be able to present a coherent message, information must be coordinated with other agencies.

Distribution of responsibility

Police

  • Rescue work progress, information about the actual incident
  • Information about individuals involved
  • Status on those deceased, injured, evacuated and missing
  • Other information that is not public
  • Information that it is important to quickly distribute to people affected by the disaster, for example before it reaches the media

Local authorities (DRC-leader, crisis response team)

  • Practical information (food, drink, other physical support measures)
  • Medical information

Up the chain of command

It is common to establish a command post (CP) where leaders are gathered. Information from crisis response teams to the crisis management team and police goes through the CP and DRC-leader. This simplifies communication and information flow.

Internally within the DRC

  • Members of the crisis response team report to their leader, who is closely co-operating with the leader of the DRC.
  • The leader of the crisis response team should establish a meeting structure for team members, to communicate information from the CP. Even though work pressure is high, short and regular meetings will create overview and simplify planning and co-operation.

Evacuees and next of kin

Helpful tips for information meetings:

  • Who is giving the information – police, DRC-leader, crisis response team? Have pre-meetings and coordinate the information that is going to be delivered.
  • Wait until you have everybody’s attention, speak loud and clearly, use a microphone if necessary.
  • Introduce yourself, your role, what the DRC is and how it operates. Remember that the DRC is a voluntary service.
  • Create structure and predictability; hold the planned information meetings even though there is nothing new to tell.
  • Accept chaos, uncertainty and that waiting is difficult.
  • Questions about individuals should not be answered during information meetings.

Health information

  • Before providing medical information, assess what the affected individuals are capable of comprehending and what is relevant.
  • Assess whether information should be given to all, or if it is more appropriately communicated in smaller groups.

Tips for making the “wait” less challenging:

  • Provide tips for how those affected can calm mind and body.
  • Suggest how those affected can distract themselves, to create a breathing space.
  • Encourage people to care for each other.
  • Give advice regarding the use of mobile phones, social media and the internet.